Email sent by Jane less than 24 hrs prior to her appointment, past the 48 hr cancel policy, stating she wants to reschedule due to double booking with grandchildren. The phone number provided by Jane is actually incorrect.

Text to Jane Prugh at 10:58, letting her know I would be just a moment.

Text sent to Jane Prugh before our 11:00 appointment at 10:58, letting her know I would be just a moment. Not an hour.